Tourism Operation Manager

The Client:

Cowra Tourism Corporation (CTC) is the official tourism organisation proudly supported by Cowra Shire Council. They are dedicated to promoting Cowra as a regional travel destination. With a focus on highlighting the region's natural beauty, unique experiences, & vibrant culture, CTC strives to make Cowra & the region a top choice for travellers’ seeking unforgettable experiences.

The Role: 

An outstanding opportunity has become available for a Tourism Operation Manager to join CTC. The successful candidate will lead the Destination Development & Visitor Services function. Leading a small team, this role is pivotal in driving the growth & development of tourism in the beautiful Cowra region. 

Key Responsibilities:

• The development of tourism experiences and delivering exceptional service standards to elevate the visitor experience
• Leading strategic initiatives to achieve Visit Cowra’ objectives, supporting sustainable growth and ensuring the long-term success of Cowra's tourism sector
• Providing targeted support and capacity building opportunities to local tourism operators training, conducting product familiarisation tours and identifying new growth opportunities.
• Oversee the Visitor Information Centre, ensuring exceptional customer service and the provision of up-to-date destination information
• Recruit businesses to become members of Cowra Tourism and part of a collaborative and supportive membership network
• Monitor and analyse tourism data, trends and insights to inform strategic decision making and continuous improvement
• Represent CTC at industry events and forums, building strong partnerships and raising the profile of the destination

You Have:

• High level management & leadership skills
• You are personable & can communicate eloquently, both written & verbal, at all levels
• Strong stakeholder engagement skills
• You enjoy working with the community & building relationships
• You possess leadership qualities to drive & lead the function effectively & can provide direction where needed

Skills Required:

• Experience working in a visitor information centre or similar customer-facing role in the tourism industry is desirable.
• Excellent interpersonal and communication skills with a proven track record of delivering exceptional customer service.
• Knowledge of the the Cowra region and its offerings is preferable but not essential.
• Demonstrated ability to lead and motivate a team.
• Proficiency in using booking systems, Microsoft applications, digital platforms and social media.
• Relevant tertiary qualification or experience in tourism, hospitality or a related field would be an advantage.

The Benefits:

Cowra Tourism Corporation is committed to providing their employees with a rewarding and supportive work environment. This role offers a competitive salary and they are committed to supporting the professional and personal development of employees and can offer flexible working arrangements to help you achieve a healthy work-life balance. Flexible working arrangements may include hybrid work arrangements, an option of a 9 day fortnight, or a monthly RDO. 

This is an outstanding opportunity. Apply today!

For any further queries, please contact Amelia Hennessy on 0415 583 898 quoting the job title and reference number RCC3905800. 
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