An exciting opportunity has arisen for an accomplished National Retail Manager to lead the retail network of a growing Australian retailer across ANZ.

Reporting directly to the COO and leading a team of senior District Managers, this is a highly commercial and operational role with accountability for national sales performance, profitability, labour productivity, people capability and consistent retail execution.

This is an opportunity for an experienced multi-site retail leader who enjoys being close to the business. You will need to be commercially sharp, hands-on, decisive and comfortable operating within a founder-led organisation experiencing significant growth and change.

This is not an office based role. We are looking for someone who genuinely enjoys being in the business, working alongside senior leadership and field teams, and being visible across the store network.

The Role:

You will take ownership of the overall performance of the ANZ retail network, translating broader commercial objectives into clear expectations for your field leadership team and ensuring accountability for delivery.

Your remit will include driving national sales and profitability, improving underperforming stores and regions, managing controllable P&L and labour productivity, developing leadership capability and ensuring consistently high standards of retail execution and customer experience.

You will also play an important role in the continued development of the store network, contributing to new store openings, relocations and network decisions while ensuring stores have the leadership, labour planning and commercial readiness required to succeed.

Key Responsibilities

• Own and drive national retail sales, profitability and commercial performance across Australia and New Zealand.
• Lead, coach and hold senior field leaders accountable for commercial, people and operational outcomes.
• Analyse key retail drivers including traffic, conversion, ATV, UPT, labour productivity and store performance.
• Identify underperforming stores and regions, establish clear recovery plans and drive measurable improvement.
• Own controllable retail P&L, wage performance and labour productivity.
• Build leadership capability, succession and performance across the retail network.
• Drive consistent standards across customer experience, store operations, campaigns, VM and promotional execution.
• Partner closely with Finance, People, Merchandising, Marketing, VM, Operations, Property and Supply Chain.
• Provide senior retail leadership through critical trading periods, new store openings and periods of significant change.

About You:

You will already have significant senior multi-site retail leadership experience, ideally across a large national or multi-region store network, with demonstrated accountability for substantial sales, P&L, labour productivity and store performance.
Importantly, we are looking for someone who has the leadership maturity and confidence to operate successfully within a founder-led business undergoing significant change.

You will be comfortable participating in robust commercial discussions and healthy debate. You can make well-considered recommendations, support them with commercial rationale and respectfully challenge or push back when you believe there is a better outcome for the business.

You will bring an independent point of view and the confidence to voice it, while also knowing how to influence, build trust and align behind decisions once they have been made.

You will bring:

• Significant national or multi-region retail leadership experience.
• Proven experience leading senior field leaders such as Regional, State or Area Managers.
• Strong commercial and P&L capability with a track record of driving sales and improving performance.
• Experience navigating growth, transformation and significant organisational change.
• A hands-on leadership style and willingness to be highly visible within the business.
• Strong people leadership, performance management and succession planning capability.
• The confidence to challenge constructively, influence senior stakeholders and make clear recommendations.
• Strong judgement, resilience and the ability to operate effectively in a fast-moving environment.

The Opportunity:

This is a substantial leadership position for someone who wants genuine ownership and influence. You will have the opportunity to shape retail performance nationally, strengthen leadership capability and play an important role in the continued growth and evolution of the business.

If you are a commercially driven retail leader who thrives in a fast-paced, evolving environment and is comfortable bringing a strong point of view to the table, we would love to hear from you.

Only successfully shortlisted candidates will be contacted.

For any further queries, please contact Amelia Hennessy on 0415 583 898 quoting the job title and reference number RCC4078961. 

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